Thank you for shopping at posely. This Shipping Policy describes our shipping arrangements, delivery timelines, shipping fees, delivery restrictions and related terms for all orders placed on our website. By placing an order with us, you agree to the terms outlined within this Shipping Policy.

1. Shipping Regions

Posely ships internationally to most countries and regions around the world. However, certain destinations may be restricted due to local customs regulations, shipping carrier limitations or international trade restrictions. It is the customer’s sole responsibility to confirm whether handbag imports are permitted in your country before placing an order. We reserve the right to cancel orders shipped to restricted locations without prior notice.

2. Order Processing Time

We try to ship as quickly as possible. Orders usually go out within 4 days of ordering if all the items are in stock, most times much quicker.If not,it’ll be a week delay.
However, during peak times (new releases and holidays) you will need to allow a couple more days for processing. PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes,however we will give you a tracking number.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We have warwhouse at China.

3. Shipping Methods & Estimated Delivery Time

We offer multiple shipping options for your selection at checkout:

• Standard International Shipping: Estimated delivery 12–25 business days after dispatch. This option is cost-effective and suitable for non-urgent orders. Tracking information will be provided.
• Expedited International Shipping: Estimated delivery 5–12 business days after dispatch. Faster transit with full end-to-end tracking. This service carries a higher shipping cost. Delivery estimates are only estimations and are not guaranteed delivery dates. Delays may occur due to customs inspection, adverse weather conditions, carrier operational issues, public holidays, local postal backlogs or unexpected global logistics disruptions. Posely will not be liable for any losses, damages or additional costs caused by shipping delays.

4. Shipping Fees

Shipping cost is calculated automatically at checkout based on your delivery destination, total weight of items and selected shipping method. All shipping fees are displayed clearly before payment. Occasionally, posely may run limited-time promotions with free shipping for orders meeting a minimum spending threshold. Free shipping promotions are subject to the terms stated in the promotion notice and can be modified or terminated by us at any time without prior notice.

5. Customs, Duties and Import Taxes

The customer is responsible for all import duties, customs taxes, VAT, brokerage fees and any other local charges imposed by your country upon arrival of the package. Customs regulations vary widely by country. Posely cannot predict the amount of customs fees you may incur. We do not collect import tax or duty at checkout for international shipments. Some countries may require you to pay these charges directly to the shipping carrier or local customs authority before your parcel can be released. If you refuse to pay customs duties and taxes, resulting in the package being returned to us or abandoned by customs, the original shipping cost and return shipping cost will be deducted from your refund.

6. Delivery Address & Parcel Receipt

Please double-check your shipping address carefully at checkout. We are not responsible for lost or undeliverable parcels caused by incorrect, incomplete or invalid addresses provided by the customer. Once the carrier marks the parcel as “delivered” according to the tracking system, ownership and risk of loss for the items pass to you. If your tracking shows delivered but you have not received your package, please first check with neighbors, building management, local post office or courier depot. Contact us within 7 days of marked delivery so we can assist you to file an investigation with the shipping carrier. Claims for missing packages will not be accepted after this 7-day window.

7. Lost or Damaged Parcels

If your parcel is confirmed lost by the shipping carrier after investigation, we will arrange a replacement or refund based on our investigation result. If the outer packaging arrives visibly damaged, please take photos of the package and damaged products immediately upon receipt and contact us within 48 hours. We will require these photos to process your claim. Damage claims submitted after 48 hours of delivery will not be accepted.

8. Parcel Return to Sender

If a parcel is returned to us for reasons including but not limited to: invalid address, recipient refusal to accept delivery, unpaid customs fees, unclaimed parcel, the customer will bear the round-trip shipping expense. We will deduct the shipping cost from your refund when the returned parcel arrives at our warehouse.

9. Contact for Shipping Questions

If you have any questions about shipping, delivery, tracking or customs, please email us at info@posely.shop.